1.0 Delivery

1.1 Your credit card will not be charged until the day of or the day before we ship your goods.

1.2 Where an incorrect address has been given to Com-Ten Industries with the order we reserve the right to charge for any extra shipping costs incurred.

1.3 All items are subject to stock & availability.

2.0 Returns and Warranty Information

2.1 For help setting up your merchandise or installing software please contact our technical support department, or visit our technical forum.

2.2 Com-Ten Industries must test all returned products before we can issue a refund or exchange any products. This is necessary so we are able to file claims on defective or damaged goods with the shipping company or others parties.

2.3 If your goods arrive defective or in a damaged state, email sales@com-ten.com with your order number, a brief explanation of the situation and relevant pictures.
You will be emailed the steps for completing the exchange. Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time. You have 15 days to report defective goods.

2.4 If you are shipped an overage/shortage or incorrect goods in comparison to your invoice, Com-Ten Industries will pay the shipping costs to fix the error. Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time. Email sales@com-ten.com with the order number and a brief explanation of the situation. You will be emailed further instructions.

2.5 If the goods are NOT defective and you wish to return them you have 15 days from when the package arrives to return the goods for a refund between 75% and 80% depending on the condition of the returned items. A minimum fee of 20% of the total invoice will be applied for re-stocking and tests of items. You will need to email sales@com-ten.com with a brief explanation of the situation. A refund will be provided within 30 days after the merchandise is received at our warehouse. You will not be refunded the delivery costs as per paragraph 2.5 above.

2.6 Software that has been opened is not eligible for a refund. Opened software may only be exchanged for the same title. Unopened software may be returned in like new condition within 15 days.

2.7 Returned goods remain the property and responsibility of the customer until Com-Ten Industries signs acceptance of the return shipment. We strongly advise customers to use secure, signed for service for return shipping.

2.8 If you do not receive an email response within 2 business days, you can email sales@com-ten.com or call 727-520-1200 to report your case.

2.9 If you cancel an order the restocking fees will apply as per paragraph 2.5 above.

3.0 Privacy

3.1 We do collect certain information given at the time of your order. This information is not disclosed to any third party and is collected by Com-Ten Industries.

3.2 We aim to offer a top quality service at the best price possible, to do this we need to reserve the right to change the above policies at any time.

3.3 All information is collected lawfully and in accordance with the Data Protection Act 1998

3.4 If you wish to opt out of any postal marketing please email your details to sales@com-ten.com

3.5 We can provide a full schedule of all information collected on an individual for a fee of $15.00, we will require significant proof of identification. In accordance with the Data rotection Act 1998 the information will be provided within 40 days of required level of identification.

3.6 If you have any questions about information privacy at Com-Ten Industries please contact sales@com-ten.com.

4.0 Security

4.1 On order processing pages we use a 128 bits certificate.

4.2 If you have any questions about security at Com-Ten Industries please contact sales@com-ten.com

4.3 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.

5.0 Pricing

5.1 While we take every measure to ensure the prices on our website are as accurate as possible, we reserve theright to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.

5.2 If an order is placed for an item with an erroneous price, and the erroneous price is less than the cost price of the item, we reserve the right to offer to process the order at cost price or the opportunity for the customer to cancel the order.

5.3 Prices on orders for out-of-stock or pre-release items are valid for one week after the order is placed. If the price changes when stock becomes available customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.

5.4 In the event of payment default the customer will be responsible for all of Com-Ten Industries' cost of collection, included but not limited to court costs, filing fees and attorney fees.

6.0 Business Customers

6.1 If you are a business customer or if the goods are used wholly or in part for business purposes, we shall not be liable to you for any business loss including loss of profits, (whether direct or indirect data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability shall be limited to the price paid for the goods.

6.2 If you have a credit account with us payment is due 30 days after the date of our invoice and we may charge interest for late payment. If customer is late in payments Com-Ten Industries reserves the right to suspend shipments until payment is received.

7.0 General

7.1 We reserve the right to decline any order for any reason.

The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.